irritated early morning

The Jurong Green CC is making me angry almost every sunday morning.
My girl's art class starts at 9am, and the CC doors open at 9am.
Does it makes sense, how can one enter the door and start lesson at same time?
Still got to climb the stairs etc.

Why can't the staff come at 8.45am to open the doors?
Why every week have to let all the parents wait outside?
Today the rain is so big, about 50 parents waiting outside with children, cold and angry.
The wind so big and the thunder so loud, and rain splasing in. And they didn't open the door early nevermind, they still dare to open it late at 9.07am.

I wrote so many feedback forms, did they even go to the right people? or throw inside waste paper basket already? The art teacher say she also got feedback, but they also didn't do anything.sickening right?

Its a very small issue, just let the staff work at 8.45 and ends the day early by 15mins. Still alot of ways to solve it. Ignoring the problem only makes the whole thing become worse. Why is it that "THEY" have to always wait for things to happen then take action?
Since THEY say the CC belongs to them, then they should be responsible for it.
Always say and never do.
Always promise and never keep.
Always threaten and never try to solve problems.
sickening. sickening. sickening.